Terms of Service

Last updated: September 3, 2026

These Terms of Service govern your access to and use of Denumbrand.com and any purchases, custom-order requests, services, or communications provided through the website.

This website is operated by Denum LLC under the brand name Denüm. Throughout these Terms, “Denüm,” “we,” “us,” and “our” refer to Denum LLC and the Denüm brand.

By visiting our website, placing an order, submitting artwork, approving a mockup, or using our services, you agree to these Terms of Service and any policies referenced within them. If you do not agree, you should not use the website or purchase our products or services.

1. Online Store Terms

You must be at least the age of majority in your state or have permission from a parent or legal guardian to use this website and make a purchase.

You may not use our products, services, website, or content for any unlawful, fraudulent, abusive, or unauthorized purpose. You may not violate any applicable law, including intellectual-property and copyright laws, while using our services.

We reserve the right to refuse or cancel service when reasonably necessary, including in cases involving suspected fraud, abusive conduct, unauthorized artwork, payment disputes, pricing errors, product unavailability, or violations of these Terms.

2. Products and Services

Denüm offers ready-made merchandise, custom apparel, personalized products, graphic-design services, bulk orders, and related apparel-decoration services.

We make reasonable efforts to display product descriptions, colors, images, pricing, and availability accurately. However, colors may appear differently depending on lighting, garment material, screen settings, printing methods, and production conditions.

Because garments may come from different manufacturers, measurements, shades, materials, and fits may vary slightly. Customers should review the applicable product description and size chart before ordering.

Minor variations that are normal to apparel manufacturing or decoration are not considered defects.

3. Orders and Order Acceptance

Submitting an order does not guarantee acceptance. An order is accepted when Denüm confirms the order and, when applicable, receives payment, required information, artwork, and design approval.

We may cancel or limit an order because of:

• Product or material unavailability

• Incorrect pricing or product information

• Suspected fraud or unauthorized payment

• Incomplete customization instructions

• Artwork or content concerns

• Production limitations

• Shipping restrictions

• Violations of these Terms

If Denüm cancels a paid order before production for a reason attributable to Denüm, the applicable amount paid for the canceled portion will be refunded.

Customers are responsible for providing accurate contact, billing, shipping, sizing, and customization information.

4. Pricing, Payment, and Taxes

All prices are displayed in the currency shown on the website and may change without notice.

The customer is responsible for the product price, customization charges, shipping charges, taxes, duties, and any other costs disclosed before the purchase is completed.

Full payment is generally required before retail or custom production begins unless Denüm provides different written terms.

Bulk orders of 20 or more items may require full payment before work begins. Orders are not considered fully paid until all applicable funds have cleared.

5. Custom and Personalized Orders

Custom and personalized products are created according to information supplied or approved by the customer. These orders are final sale except when an error attributable to Denüm qualifies for a remedy under our Refund Policy.

Customers are responsible for confirming:

• Product and garment selections

• Sizes and quantities

• Names and numbers

• Spelling and grammar

• Colors

• Artwork

• Placement

• Design details

• Shipping information

• Other customization instructions

Changes are not guaranteed after payment, approval, material preparation, or production has begun. Additional design, material, setup, or production charges may apply when a customer requests changes after work has started.

Any additional fee will be communicated before the revised work proceeds.

6. Mockups and Design Approval

A digital mockup or proof is a visual representation of the proposed design. It may not reproduce the exact dimensions, garment texture, printed colors, embroidery texture, or final placement with complete precision.

When a customer approves a mockup or proof, the customer confirms that the design has been reviewed and accepted, including its wording, spelling, colors, layout, placement, and other visible elements.

Once approval is provided and production begins:

• Customer-requested changes are not guaranteed.

• The original order remains subject to the approved design.

• Redesigning or reproducing the order may require additional payment.

• Denüm is not responsible for an error that appeared in the approved proof and was not caused by Denüm during production.

A replacement, correction, or store credit may be provided when the finished product materially differs from the approved design because of an error attributable to Denüm. Available remedies are described in our Refund Policy.

7. Sizing

Customers are responsible for selecting the correct garment size.

Size charts provide general garment measurements and do not guarantee how a product will fit a particular person. Sizing may vary by garment style, manufacturer, cut, and material.

Custom products cannot be returned, exchanged, refunded, or reproduced solely because the customer selected the wrong size or does not like the fit.

8. Customer-Supplied Artwork and Content

Customers may submit artwork, photographs, logos, names, text, trademarks, or other content for customization.

By submitting content to Denüm, the customer represents and warrants that:

• The customer owns the content or has permission to use and reproduce it.

• Denüm’s requested use will not violate another party’s copyright, trademark, privacy, publicity, or other rights.

• The content does not violate applicable law.

• The customer has obtained any necessary releases or licenses.

Submitting content gives Denüm a limited license to use, modify, reproduce, and prepare that content only as reasonably necessary to design, produce, display for approval, and fulfill the customer’s order.

Denüm may reject content that we reasonably believe is unlawful, infringing, fraudulent, threatening, hateful, or otherwise inappropriate.

The customer is responsible for claims arising from content supplied by the customer, except to the extent a claim was caused by Denüm’s unauthorized use or independent modification of that content.

9. Denüm Artwork and Intellectual Property

Unless otherwise agreed in writing, Denüm retains ownership of original concepts, design files, mockups, templates, photographs, website content, graphics, logos, and other materials created or owned by Denüm.

Purchasing a finished product does not automatically transfer ownership of editable files, source files, production files, templates, or intellectual-property rights.

Customers may not copy, reproduce, resell, distribute, modify, or commercially use Denüm-owned content without written permission.

If a customer pays for a separate design service that includes ownership or delivery of specified files, the applicable written agreement or invoice will control.

10. Production and Processing Times

Production and processing times are estimates unless Denüm expressly guarantees a deadline in writing.

Custom-order production generally begins after Denüm has received:

• Required payment or deposit

• Complete order information

• Usable artwork

• Final quantities and sizes

• Customer approval, when required

Delayed responses, missing information, requested revisions, product shortages, carrier delays, equipment issues, severe weather, holidays, or circumstances outside our reasonable control may extend the estimated completion date.

Please review our Shipping Policy for additional processing, transit, tracking, and delivery information.

11. Shipping and Delivery

Shipping charges and available delivery options are displayed during checkout or included in the applicable invoice when available.

Customers are responsible for providing a correct and complete shipping address. Denüm is not responsible for delays, returns, losses, or additional expenses caused by an incorrect or incomplete address supplied by the customer.

Estimated carrier transit times begin after an order has completed production and has been transferred to the carrier. Unless expressly stated otherwise, estimated delivery dates are not guaranteed.

Shipping and delivery matters are governed by our Shipping Policy.

12. Returns, Refunds, and Replacements

Returns, refunds, replacements, store credits, exchanges, and damaged-order claims are governed by our Refund Policy.

Custom and personalized products are generally final sale. Non-custom merchandise may qualify for return when it meets the conditions and deadlines stated in the Refund Policy.

Customers should inspect their orders promptly and contact Denüm within the applicable reporting period if an item is damaged, defective, incorrect, or materially different from the approved order.

Customers may be required to provide an order number, description, photographs, packaging photographs, and other reasonable information needed to evaluate a claim.

13. Cancellations and Changes

Cancellation or change requests must be submitted as soon as possible to info@denumbrand.com.

A request is not approved until Denüm confirms it in writing.

Custom orders cannot ordinarily be canceled after production has begun. If Denüm approves a cancellation or change after design, setup, material preparation, or other work has been completed, the customer may remain responsible for costs already incurred.

Any cancellation, setup, reassessment, or redesign fee will be disclosed before additional paid work proceeds.

14. Promotions and Discount Codes

Promotions, discount codes, free-shipping offers, and sales may be subject to separate conditions, expiration dates, product restrictions, minimum purchases, or geographic limitations.

Unless otherwise stated:

• Promotions cannot be combined.

• Discounts cannot be applied retroactively.

• Promotions have no cash value.

• Promotional offers may be changed or ended where permitted by law.

Pricing mistakes or technical errors do not obligate Denüm to honor an incorrect price.

15. Reviews, Feedback, and Submissions

If you submit a review, testimonial, suggestion, photograph, or other feedback, you represent that you have the right to submit it and that it is accurate to the best of your knowledge.

You grant Denüm a nonexclusive, royalty-free right to use submitted feedback for business, customer-service, and promotional purposes, subject to applicable privacy and advertising laws.

We will not knowingly publish a customer’s private order information or personal information for promotional purposes without any consent required by law.

16. Prohibited Uses

You may not use the website or its content to:

• Violate any law or regulation

• Infringe intellectual-property rights

• Submit false or misleading information

• Transmit malware or harmful code

• Attempt unauthorized access to the website or another account

• Interfere with the website’s security or operation

• Scrape or collect information through unauthorized automated means

• Harass, threaten, discriminate against, or abuse another person

• Commit fraud or evade payment obligations

We may restrict or terminate access for prohibited conduct.

17. Third-Party Services and Links

The website may use or link to services operated by third parties, including Shopify, payment processors, shipping carriers, social-media platforms, and other providers.

Third-party services are governed by their own terms and privacy practices. Denüm is not responsible for a third party’s independent website, service, conduct, availability, or content, except where applicable law provides otherwise.

18. Disclaimer of Warranties

To the fullest extent permitted by law, the website and its content are provided on an “as available” basis.

Denüm does not guarantee that the website will always be uninterrupted, secure, or error-free. Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

Product-specific warranties, if any, will be stated in the applicable product description or written agreement.

19. Limitation of Liability

To the fullest extent permitted by law, Denüm will not be liable for indirect, incidental, special, or consequential damages arising from use of the website or purchase of our products or services.

When liability cannot legally be excluded, Denüm’s total liability relating to an order will not exceed the amount paid to Denüm for the product or service giving rise to the claim, except where applicable law requires otherwise.

This section does not limit liability that cannot lawfully be limited or excluded.

20. Indemnification

To the extent permitted by law, you agree to defend and hold Denüm and Denum LLC harmless from third-party claims, damages, or reasonable expenses arising from:

• Your unlawful use of the website or services

• Your violation of these Terms

• Customer-supplied content that infringes another party’s rights

• False representations concerning your ownership or authorization to use submitted content

This obligation does not apply to the extent the claim was caused by Denüm’s own unlawful conduct.

21. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

Nothing in this section prevents a customer from exercising consumer rights or using a forum that cannot legally be waived under applicable law.

22. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or severed from the remaining Terms. The remaining provisions will continue in effect.

23. Entire Agreement

These Terms, together with the Refund Policy, Shipping Policy, Privacy Policy, product information, invoices, approved mockups, and any applicable written order agreement, constitute the agreement governing your use of the website and purchase of Denüm products and services.

If a separately signed written agreement conflicts with these Terms, the signed agreement will control for the subject addressed by that agreement.

24. Changes to These Terms

We may update these Terms to reflect changes in our services, practices, or legal obligations.

Updates will be posted on this page with a revised “Last updated” date. Changes will apply prospectively unless applicable law allows or requires otherwise.

25. Contact Information

Questions about these Terms should be sent to:

Denüm
Operated by Denum LLC
Email: info@denumbrand.com
Mailing address: P.O. Box 832, Red Oak, Texas 75154, United States
Website: Denumbrand.com