Shipping Policy

Last Updated: August 20, 2026

Thank you for shopping with Denüm. We work hard to process and ship every order as efficiently as possible.

Because Denüm offers both ready-to-ship merchandise and custom-made apparel, processing and production times may vary depending on the products included in your order.

Order Processing

Orders are processed Monday through Friday, excluding major holidays.

Orders are generally processed within 1-2 business days after payment has been successfully received.

Processing time refers to the time required to prepare your order for shipment. Processing time is separate from shipping transit time.

Custom products may require additional production time.

Custom Orders

Custom apparel is made specifically for each customer and may require additional time for design approval, production, quality inspection, packaging, and shipment.

Estimated production time for custom orders is [3-5 business days] after all required information, artwork, and approvals have been received. This is highly dependent upon quantity. 

If a design proof or mock-up is provided, production will not begin until the required approval has been received.

Customer-requested changes, delayed approvals, missing information, or other customer-related delays may extend the estimated production time.

Important

The estimated production time does not include the time required for the shipping carrier to deliver your order.

For example, an order with a production time of 5-7 business days followed by a 3-5 business day shipping service may take approximately 8-12 business days from production start to delivery.

These timeframes are estimates and are not guaranteed delivery dates.

Shipping Methods

Available shipping methods and estimated transit times will be displayed during checkout when applicable.

Shipping transit times begin after the order has been processed, produced when applicable, and handed over to the shipping carrier.

Carrier transit times are estimates and may be affected by weather, holidays, carrier volume, service interruptions, or other circumstances outside of Denüm's control.

Shipping Confirmation & Tracking

When your order has shipped, you may receive a shipping confirmation email containing tracking information when tracking is available.

Tracking information may take some time to become active after the carrier receives the package.

Please use the tracking information provided to monitor the progress of your shipment.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

Denüm is not responsible for delays, additional shipping charges, returned packages, or lost packages resulting from an incorrect or incomplete address provided by the customer.

If you realize that you entered an incorrect shipping address, contact us immediately at info@denumbrand.com.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost, Missing, or Stolen Packages

Once an order has been shipped, the package is in the possession of the shipping carrier.

If tracking indicates that your package has been delivered but you cannot locate it, please first check around the delivery location and contact the shipping carrier.

You may also contact Denüm at info@denumbrand.com so we can assist where possible.

Denüm is not responsible for packages that are lost or stolen after being confirmed as delivered by the shipping carrier.

Delayed Shipments

Shipping delays can occur for reasons outside of Denüm's control, including:

• Severe weather
• Natural disasters
• Carrier delays
• High shipping volume
• Holidays
• Transportation disruptions
• Incorrect or incomplete shipping information
• Other circumstances beyond Denüm's reasonable control

Carrier delays do not automatically qualify an order for a refund or replacement.

If your order appears to be significantly delayed, please contact us at info@denumbrand.com and we will assist where possible.

Damaged Packages

Please inspect your package when it arrives.

If your order arrives damaged, please contact Denüm at info@denumbrand.com as soon as possible.

Include your:

• Order number
• Description of the damage
• Photos of the damaged product
• Photos of the shipping package and packaging

Do not dispose of the damaged packaging until Denüm has had an opportunity to review the issue.

Shipping Costs

Shipping charges are calculated and displayed during checkout based on the order, destination, shipping method, and other applicable factors.

Any applicable free-shipping promotions will be subject to the terms of the specific promotion.

Multiple Products in One Order

When an order contains multiple products, items may be shipped together or separately depending on product availability, production requirements, and fulfillment needs.

If an order contains both custom and non-custom products, Denüm may hold the shipment until the custom products are ready or may ship items separately when appropriate.

International Shipping

If international shipping is available, customers are responsible for any applicable customs duties, taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Denüm is not responsible for delays caused by customs processing.

Contact Us

If you have questions about your order or shipping, please contact us at:

Email: info@denumbrand.com

Please include your order number whenever contacting us about an existing order.

Denüm
Custom Apparel Made for Everybody.