Return & Refund Policy

Last Updated: August 20, 2026

At Denüm, we want you to be satisfied with your purchase. Because our products include both custom-made and non-custom merchandise, our return and refund policies vary depending on the type of product purchased.

Please review the following policy before placing an order.

Custom Products

All custom and personalized products are final sale and are not eligible for returns or refunds due to customer preference.

This includes, but is not limited to:

• Custom T-shirts
• Custom hoodies and sweatshirts
• Custom apparel
• Personalized products
• Custom designs
• Custom printed merchandise
• Bulk custom orders
• Products created from customer-supplied artwork or specifications

Because custom products are made specifically for the customer, we cannot accept returns because a customer changes their mind, no longer wants the product, or decides they would prefer a different design after production.

Customer-Approved Designs

When a customer receives and approves a design proof, mock-up, or artwork for production, the customer is responsible for reviewing the design carefully before providing approval.

Approval confirms that the customer has reviewed and accepted the design, including applicable:

• Spelling
• Names
• Numbers
• Colors
• Artwork
• Placement
• Text
• Design elements
• Other requested specifications

Once an approved design has entered production, Denüm is not responsible for changes requested by the customer afterward.

If a customer requests a different design after approving the original design, the original order remains non-refundable and any additional production or replacement costs may be the customer's responsibility.

Sizing

Customers are responsible for selecting the correct size before placing an order.

Denüm is not responsible for incorrect size selections made by the customer. Custom products cannot be returned, exchanged, or refunded because the customer selected the wrong size.

We strongly recommend reviewing the available size charts before placing your order.

When Denüm Is Responsible

Although custom products are final sale, Denüm will work with the customer to correct an issue when the error is caused by Denüm.

This may include situations where:

• The wrong product was sent.
• The wrong size was produced due to a Denüm error.
• The approved design was not produced correctly.
• The product has a manufacturing or production defect attributable to Denüm.
• The order is materially different from what was approved or purchased.

If Denüm is responsible for the issue, we may provide a replacement or store credit, at Denüm's discretion, depending on the circumstances.

Customers should contact us as soon as possible after receiving the order and provide photographs and a description of the issue so that we can review the situation.

Non-Custom Products

Eligible non-custom products may be returned within 30 days of delivery for a full refund.

To qualify for a return:

• The item must be unused and unworn.
• The item must be in its original condition.
• The item must not have been washed, altered, damaged, or customized.
• The item must be returned within 30 days of delivery.
• The customer must contact Denüm before sending the product back.

Once the returned product has been received and inspected, Denüm will process the applicable refund.

Refunds will be issued to the original payment method.

Return Shipping

For eligible non-custom returns, the customer is responsible for the cost of shipping the product back to Denüm unless the return is due to an error made by Denüm or another circumstance for which Denüm accepts responsibility.

Original shipping charges are generally non-refundable unless the return is the result of an error attributable to Denüm.

Damaged or Incorrect Orders

Customers should inspect their order when it arrives.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at info@denumbrand.com.

Please include:

• Your order number
• A description of the issue
• Photographs showing the problem
• Photographs of the packaging when applicable

Do not return a damaged, defective, or incorrect item until Denüm has provided return instructions.

Lost or Delayed Shipments

Once an order has been shipped, delivery is handled by the shipping carrier selected for the order.

If tracking shows that a package has been delivered but you cannot locate it, please contact the shipping carrier first and then contact Denüm so we can assist with the issue when possible.

Denüm is not responsible for delays caused by shipping carriers, weather, incorrect addresses provided by the customer, or circumstances outside of Denüm's reasonable control.

Order Cancellations

Because custom products may enter production shortly after an order is placed, cancellation requests are not guaranteed.

If you need to cancel or make changes to an order, contact Denüm as soon as possible at info@denumbrand.com.

Once a custom order has entered production, changes or cancellations may no longer be possible.

How to Request a Return or Report a Problem

All return requests, replacement requests, and product issues must be submitted by email.

Email: info@denumbrand.com

Please include your order number and a detailed explanation of your request. For product defects, damage, or incorrect orders, include photographs whenever possible.

Denüm will review each request and provide instructions based on the circumstances of the order.

Policy Updates

Denüm reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated revision date.

Denüm
Custom Apparel Made for Everybody.

Customer Service: info@denumbrand.com